March 11 2010 07:14:12
Knowledgebase Search
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Navigation
· Sun Country Main Page
· Contact Information
Cable Internet
· Account Management
· Webmail Login
· Sunblock Login
· Knowledgebase
· Remote Assistance Tool
· Speed Test
Dial-up internet
· Check usage
NetCall
· Call Log & Configuration
Tutorial

Table of Contents:

1. Knowledgebase Search
2. Account Management
3. Webmail Login
4. Sunblock Login
5. Knowledgebase
6. Remote Assistance Tool
7. Speed Test
8. Netcall Log

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1. Knowledgebase search

In the upper left corner of the page you'll see the Knowledgebase Search panel. Type the subject you need help with, for example "outlook express setup". Go ahead and try it, the search results will open in a new tab or window.


2. Account Management

In this page you can add and delete Sun Country e-mail addresses, change passwords and check your monthly bandwidth usage. Login using your main Sun Country e-mail address and password. If you do not have one you'll need to contact our support department to create the first e-mail address.


3. Webmail Login

Click on Webmail Login to open your Sun Country webmail login in a new window or tab.


4. Sunblock login

Click on Sunblock Login to open your Sunblock login in a new window or tab.


5. Knowledgebase

Go directly to our Knowledgebase and browse articles written by our technical support staff. Get help with e-mail configuration, internet troubleshooting, browser security and more.


6. Remote Assistance Tool

Access Sun Country's remote assistance tool and let our technical support staff troubleshoot your computer directly. Should only be used at the direction of a Sun Country technical support staff member.


7. Speed Test

Verify the speed of your internet connection with this quick test.


8. Netcall Log & Configuration

Login with your Netcall phone number and voicemail password to review your call logs and configure Netcall settings.

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